Cancellation, Refund, and Payment Policy

We are committed to delivering high-quality, accessible healthcare services, including seamless consultations with medical professionals and affordable medications, along with strong support before and after your purchase. If you encounter any problems with your order or medication, please contact our support team right away.

Cancellations and Refunds for Prescription Medications

You can terminate your subscription whenever you wish by accessing your secure, password-protected account dashboard. The rules below govern cancellations and refund eligibility specifically for prescription-based orders:

Cancellation Before the Medical Consultation: If you send a written cancellation request by email to [email protected] before your consultation with a licensed physician is finished, you may qualify for a refund (subject to approval). Approved refunds will be issued.

No Refunds or Cancellations After Consultation Completion: Once the consultation is done and a prescription is approved, it is sent right away to the partnered pharmacy for preparation and dispensing. From that moment, the order becomes final and cannot be canceled. No refunds are available, no matter the delivery stage. This follows strict U.S. FDA guidelines that ban the return or resale of any dispensed prescription drugs.

If the Prescription Is Not Approved: Should the physician decline to issue the prescription, you will get a complete refund with no deductions or fees applied.

Requests to Modify a Prescription After It Has Been Sent to the Pharmacy: If you want to switch to a different prescription after it has already gone to the pharmacy, a $150 re-processing charge will apply. Any changes require re-evaluation by a licensed doctor and are not always approved.

Compliance with Regulations: Prescription orders become irreversible once forwarded to the pharmacy. Per FDA rules, dispensed or prepared prescription medications cannot be returned or refunded.

Payment Terms

Subscription Details: All charges for services and products are processed through billing up front, with flexible renewal options available. Your plan may renew based on the selected renewal option unless you choose to cancel. You must provide a valid payment method at signup and ensure sufficient funds are available for any applicable renewals. You can manage or cancel your plan at any time through your secure dashboard.

Required Commitment for Weight Loss Programs: Programs involving medications like Tirzepatide or Semaglutide include a mandatory three-month term, as the full supply is provided up front. You are required to complete this entire period regardless of your selected billing option. Canceling early will result in an early termination fee.

Billing up front with Renewal Options: These are available as no-interest plans without credit checks. If you cancel any plan with flexible renewal options before completing the current plan, an early cancellation fee may still apply. You are responsible for ensuring that any scheduled or applicable renewal payments are completed successfully.

Chargebacks and Failed Payments

Chargebacks: Attempting to reverse or dispute a valid charge (a "chargeback") for delivered services or fulfilled orders counts as a violation of these terms. We will actively challenge any such disputes and supply evidence to the card issuer, such as records of the consultation, prescription approval, and order status. If a chargeback is filed without first trying to resolve the matter with us directly, you may face a $199 chargeback handling fee added to your balance. We also retain the right to take legal steps and seek reimbursement for related expenses, including attorney fees and court costs.

Declined Payments and Overdue Balances: Participants in three-month programs remain responsible for the entire commitment even on installment plans. If payments fail and the full amount isn't covered, the unpaid portion becomes delinquent. We may send overdue amounts to a collections agency, and you will then owe all collection-related fees plus a 50% surcharge on the remaining balance. Legal recovery options may also be pursued at your expense.

Returns, Replacements, and Shipping (included for context as part of the overall policy)

Medications (such as sterile GLP-1s and peptides) are shipped overnight in specialized cold packaging with insulation and ice packs to maintain quality. Products undergo lab testing for stability during transit and can safely handle room temperature (under 86°F/30°C) for up to 10 days or brief higher exposures—refrigerate promptly upon receipt.

Wrong or Damaged Items: Report any incorrect product or damage within 7 days of receipt via your patient portal (use the replacement form). Approved cases receive a replacement after review. Late claims may not be honored.

Delivery Problems: For issues like wrong address delivery, delays, or damage, notify us within 7 days of delivery (or expected date). Undelivered packages require a 3-day buffer after the estimated arrival before we process replacements.

Address Errors: Mistakes in the shipping address entered at checkout are your responsibility. We may reship for a $150 fee covering re-processing, physician oversight, handling, and shipping. Once in transit, rerouting isn't always possible.

For questions or to start a request, reach out to [email protected] or call +1 (401) 389 7829