90-Day Weight Loss Guarantee

Patients participating in an eligible weight-loss treatment program may qualify for our 90-Day Weight Loss Guarantee.

If you complete 90 consecutive days of your prescribed weight-loss treatment program and have no net reduction in body weight, you may request a refund of the eligible program fees paid for that 90-day treatment period, subject to the requirements below.

Eligibility Requirements

To qualify for the guarantee, you must.

Remain actively enrolled in the eligible program for the full 90-day period.

Reasonably follow the treatment plan prescribed by your licensed medical provider.

Complete any required provider consultations and program check-ins.

Establish a verified starting weight at or near the beginning of treatment.

Provide requested weight updates during the 90-day treatment period.

Provide a verified final weight at or near the completion of the 90-day period, and Submit your refund request and required documentation within 30 days after completing the 90-day treatment period.

Weight Verification

Weight measurements submitted for purposes of the guarantee must be reasonably verifiable.

We may require documentation including: A photograph or video showing the patient standing on the scale with the weight clearly visible.

A photograph that includes the date or other information reasonably sufficient to verify when the measurement was taken .

Weight measurements recorded during a telehealth appointment or other provider-supervised check-in.

Records from a connected or digital scale, health application, medical provider, pharmacy, clinic, or similar source; or Additional reasonable documentation if necessary to verify a refund request.

Starting and ending weights should be measured under reasonably similar conditions whenever practical.

We may deny a claim when required documentation is missing, materially inconsistent, altered, falsified, or otherwise cannot reasonably be verified.

Additional Limitations

The guarantee does not apply if the patient:

Discontinues treatment before completing the required 90 days;

Does not substantially follow the prescribed treatment plan;

Fails to provide required weight documentation or program check-ins;

Provides false, altered, or misleading information;

Transfers, resells, or does not use prescribed medication as directed; or Is unable to complete the treatment period due to circumstances that make continued treatment medically inappropriate, unless otherwise required by applicable law.

Approved refunds will be returned to the original payment method. This guarantee does not limit any rights or remedies available under applicable law.